Privacy Policy
Last updated: January 2026
Introduction
Valerie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website feedback tool and related services.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Website URL
- Password (stored securely hashed)
Feedback Data
When visitors provide feedback through our widget, we collect:
- Feedback responses (ratings and text)
- Page URL where feedback was submitted
- Timestamp of submission
- Device type and browser information
- Country (derived from IP, IP not stored)
Usage Data
We automatically collect certain information when you access our dashboard:
- Log data (IP address, browser type, pages visited)
- Device information
- Analytics data to improve our service
How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process and analyze feedback for your dashboard
- Generate AI insights and summaries
- Send you notifications and alerts you've configured
- Improve our product and develop new features
- Communicate with you about updates and changes
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party services that help us operate (hosting, analytics, email)
- AI Processing: OpenAI for generating insights (data is processed per their privacy policy)
- Legal Requirements: When required by law or to protect rights
Data Retention
We retain your data for as long as your account is active. Feedback data is retained according to your plan settings. You can request data deletion at any time.
Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL)
- Encryption at rest
- Secure password hashing
- Regular security audits
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Opt out of marketing communications
Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through our service.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@valerie.app
- Contact page: /contact