Introduction

Valerie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website feedback tool and related services.

Information We Collect

Account Information

When you create an account, we collect:

Email address
Website URL
Password (stored securely hashed)

Feedback Data

When visitors provide feedback through our widget, we collect:

Feedback responses (ratings and text)
Page URL where feedback was submitted
Timestamp of submission
Device type and browser information
Country (derived from IP, IP not stored)

Usage Data

We automatically collect certain information when you access our dashboard:

Log data (IP address, browser type, pages visited)
Device information
Analytics data to improve our service

How We Use Your Information

We use the information we collect to:

Provide and maintain our service
Process and analyze feedback for your dashboard
Generate AI insights and summaries
Send you notifications and alerts you've configured
Improve our product and develop new features
Communicate with you about updates and changes

Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Third-party services that help us operate (hosting, analytics, email)
AI Processing: OpenAI for generating insights (data is processed per their privacy policy)
Legal Requirements: When required by law or to protect rights

Data Retention

We retain your data for as long as your account is active. Feedback data is retained according to your plan settings. You can request data deletion at any time.

Security

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL)
Encryption at rest
Secure password hashing
Regular security audits

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt out of marketing communications

Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through our service.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@valerie.app
Contact page: /contact