Unique to Valerie: Quality scores for every page on your site
Page-Level Website Feedback Scores
Stop guessing which pages need work. Valerie calculates a 0-10 quality score for every page based on real visitor feedback, with daily trend tracking so you see improvements (or regressions) immediately.
What Are Page-Level Feedback Scores?
Most feedback tools give you an overall score for your entire site. That's not useful when you have hundreds of pages. Valerie scores each page individually using a 0-10 scale, so you can see exactly where users are happy and where they're struggling.
Needs Attention
Users are frustrated. This page is actively hurting their experience.
Room to Improve
Acceptable but not great. Good candidate for optimization.
Performing Well
Users love this page. Maintain it and learn from what works.
Scores are generated from feedback responses—NPS ratings, satisfaction scores, and sentiment from open-text comments.
How Page Scores Are Generated
Valerie combines multiple feedback signals into a single, actionable score for each page.
Quantitative Signals
- NPS (0-10): Promoters (9-10) boost score, Detractors (0-6) lower it
- Single/Multi-select: Positive options increase score, negative options decrease it
Qualitative Signals
- Open-text sentiment: AI analyzes each comment for positive/negative/neutral tone
- Theme extraction: Recurring negative themes add weight to score drops
Score Calculation Details
- 1Aggregate all feedback responses for a specific page URL
- 2Normalize each response type to a 0-10 scale
- 3Weight recent feedback higher than older feedback
- 4Require minimum response threshold for statistical reliability
- 5Output final 0-10 score with confidence indicator
Never Miss a Score Drop
Configure alerts when scores drop below your threshold. Catch regressions before they impact conversions.
Start Tracking Page ScoresDaily Score Trends
A single score is useful. Watching how it changes over time tells the whole story.
Score Improvements
See which pages are trending up after changes. Identify what's working and replicate it.
Score Drops
Get email alerts when page scores drop significantly. Catch problems before they spread.
What Daily Trends Show You
- Day-over-day score changes for each page
- Biggest movers (pages improving or declining fastest)
- Impact of deployments and site changes
- Historical comparison (7, 14, 30, 90 days)
- Pattern detection (weekly cycles, seasonal trends)
Prioritize by Impact × Traffic × Score
Not all low-scoring pages are equal. A low score on your checkout page matters more than on a rarely-visited blog post.
| Page | Score | Traffic | Impact | Priority |
|---|---|---|---|---|
| /checkout | 3.8 | High | Revenue | Urgent |
| /pricing | 5.9 | High | Conversion | High |
| /docs/api/auth | 4.2 | Medium | Support | Medium |
| /blog/old-post | 5.5 | Low | Awareness | Low |
| /features | 8.4 | High | Conversion | Maintain |
The formula: Fix pages where (low score) + (high traffic) + (high business impact) = maximum ROI on your improvement efforts. Your checkout at 3.8 with high traffic is more urgent than a blog post at 5.5 with low traffic.
Common Scoring Mistakes to Avoid
Page scores are powerful, but only if you interpret them correctly.
Obsessing over small score changes
Problem: A score moving from 7.2 to 7.0 might just be noise.
Fix: Focus on trends over 1-2 weeks. Watch for sustained movements of 0.5+ points.
Ignoring sample size
Problem: A page with 3 responses isn't statistically reliable.
Fix: Wait for 20+ responses before acting on a score. Valerie shows confidence levels.
Treating all pages equally
Problem: Spending time on a low-score, low-traffic page won't move the needle.
Fix: Use the prioritization matrix: Impact × Traffic × Score gap from target.
Not investigating the "why"
Problem: A number alone doesn't tell you what to fix.
Fix: Read the open-text responses and AI summaries to understand root causes.
Page Scores FAQ
How quickly do page scores update after receiving feedback?
Page scores update within minutes of receiving new feedback. However, we recommend looking at daily trends rather than real-time fluctuations, since a single response can temporarily skew scores on low-traffic pages.
What's the minimum number of responses needed for a reliable score?
We recommend at least 20 responses for statistical reliability. Scores based on fewer responses show a "low confidence" indicator. For high-traffic pages, you'll hit this threshold quickly; for low-traffic pages, it may take longer.
Can I compare page scores across different sections of my site?
Yes. Valerie lets you group pages (e.g., all /docs/* pages, all /blog/* pages) and compare average scores across sections. This helps identify if entire areas of your site need attention.
How do page scores relate to NPS scores?
NPS is one input into the page score calculation. A page might have a high NPS but a lower overall score if open-text sentiment is negative, or vice versa. The page score combines all feedback signals for a holistic view.
What triggers an email alert for score drops?
You configure the threshold. Common settings are: alert if a page drops by 1+ points in 24 hours, or if any page falls below 5.0. Alerts are sent via email (Slack integration is on our roadmap).
Can I see why a score changed?
Yes. Click into any page score to see the recent feedback that influenced it, including AI-generated summaries of themes. This helps you understand exactly what drove a score up or down.
See Your Page Scores
Start collecting page-level website feedback and get quality scores for every page on your site.