Collect website feedback from real users at every stage—onboarding, features, upgrades. Know exactly which pages are hurting retention.
Users sign up but never complete setup. You see the analytics drop but don't know why they got stuck.
Core features get low adoption. Users can't find what they need or don't understand how to use it.
Pricing page bounces are high. Users reach upgrade flows but abandon—missing revenue you can't measure.
Collect contextual website feedback at every touchpoint and turn it into actionable insights.
Ask users what's confusing during setup. Identify which steps cause abandonment and why. Fix onboarding friction before it becomes churn.
Example:
"What almost stopped you from completing setup today?"
Target feedback to specific features or pages. Understand adoption blockers without running extensive user interviews.
Example:
"Was this feature easy to find and use?"
Collect feedback on pricing pages and upgrade flows. Learn why users hesitate and what would make them convert.
Example:
"What questions do you have about our pricing?"
Monitor satisfaction trends by page. Get alerts when key pages (like billing or settings) show declining scores.
Example:
Alert: Billing page satisfaction dropped 15% this week
Onboarding flow
"What almost stopped you from completing setup?"
Dashboard / Home
"Can you easily find what you need?"
Core features
"Was this feature easy to use?"
Pricing page
"What questions do you have about pricing?"
Billing / Account
"Was updating your account easy?"
Help / Docs
"Did this article answer your question?"
Analytics and reporting tool
Problem
30% of trial users weren't completing onboarding. Analytics showed drop-off at step 3, but the team couldn't figure out why.
What Valerie Found
15 of 47 responses mentioned "API key confusion" and "where do I find this?" Users didn't know where to get the API key mentioned in step 3.
Fix
Added a direct link to the API keys page and a "Copy API Key" button right in the onboarding flow.
Result
Onboarding completion increased from 70% to 89% within 2 weeks.
Join our free beta and start collecting website feedback from your SaaS users in minutes.
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